What information do we collect and how do we use it?

Data from Website Visitors

We utilise PostHog, an open-source analytics platform, to collect anonymised data about how visitors use our website. This helps us understand user behaviour, improve our services, and enhance your experience. PostHog collects information such as:

• Pages visited and interactions with page elements
• Referring websites or sources
• Visit duration and navigation patterns
• Browser type, device information, and approximate location data
• Anonymised usage metrics and website performance data

PostHog processes this data in compliance with GDPR and other privacy regulations. All data is stored securely and we do not use this information to personally identify you. You can opt out of this analytics tracking at any time through our cookie preferences settings.

We do not collect any unique information about you via our website - such as your name, email address, contact details, etc - except when you specifically provide it (e.g. via contact forms, funeral wishes forms, condolence messages, email contact, etc).

We do collect your information when you complete a contact form submission, email us directly, complete a funeral wishes form, or leave a message of condolence. In addition to holding your details for our internal record keeping and customer communications, with your explicit permission we may send you:

• Website articles
• Newsletters
• Other product or service information relevant to our business relationship with you

By submitting personal details to us via our website you are consenting to the use of those details for the purposes of identifying you as a unique user. Your details are securely stored on our CRM System, database and with our external email management provider, Resend.

We will not use your information about you submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use - including marketing - without having first received your explicit consent.

Data from Clients, Business Contacts & Suppliers

We are committed to collecting and retaining only essential business and personal information required for business operations and record-keeping purposes. We request that our clients, contacts and suppliers share personal information strictly on a need-to-know basis. This information typically includes names, positions, telephone numbers, email addresses and other basic contact information. We also retain relevant data from business communications and enquiries, such as sender details, recipient information, and timestamps. This information enables us to operate effectively - including managing client relationships, service delivery, IT system maintenance, and website administration. We may use these contact details to share relevant information about our services, provided we haven't been instructed otherwise.

Furthermore, we may gather and retain comparable information from significant events and business enquiries to facilitate sharing details about our services, employment opportunities, marketing updates and online service information. This practice continues unless you request data deletion or opt out of communications.

In compliance with the General Data Protection Regulation (GDPR), we implement robust security measures governing the storage and sharing of your submitted information to safeguard against unauthorised access or usage of this data.

Updating or Deleting Your Information

Upon request, we will provide you with information about any data we hold about you. Please direct such requests to the email address provided at the bottom of this notice. We will promptly action any requests to delete or update your personal data, including the correction or removal of any information that is found to be inaccurate or misleading.

To obtain a copy of your personal data that we maintain, please contact us using the email address below. Additionally, you may opt out of our marketing communications either by using the unsubscribe option included in all our communications or by reaching out to us at office@mclellanfunerals.co.uk

Cookies

When you browse our website, we collect certain usage data including visit timestamps, page navigation patterns, session duration, and viewed content. We utilise this information to enhance and personalise your experience. Users have the option to configure their browsers to manage cookie permissions and notifications.

Cookies are small digital files that request permission to be stored on your device. Upon acceptance, they assist in monitoring site traffic and recognising your return visits. These tools enable websites to personalise their functionality according to your preferences by collecting and storing information about your browsing choices.

By implementing cookies, we can enhance your browsing experience through understanding which aspects of our website resonate with users and which areas need improvement. It's important to note that cookies cannot access any information on your computer beyond what you explicitly choose to share.

While browsers typically accept cookies by default, you retain full control over cookie settings and can opt to reject them through your browser preferences. However, please be aware that declining cookies might limit your access to certain website features.

To learn more about cookies, how they work, and our responsibility to comply with the associated legislation, visit the informational resource at www.allaboutcookies.org

Our website uses Cloudflare Turnstile to protect our forms from automated submissions. This service runs non-intrusive checks to verify genuine users without collecting any personal information or using data for marketing purposes. These checks are part of our security measures to protect your submissions.

Links to external sites

While our website includes links to external websites that may be of interest, please be aware that once you follow these links and leave our site, we have no control over the privacy and protection of any information you share on these external websites. These sites are not covered by our privacy policy, so we recommend reviewing their respective privacy statements before sharing any information.

What other parties do we share your information with?

We will not share any personally identifiable information with any third party without your prior, express consent.

Contact Us

If you have any questions about this Privacy Policy, please contact us at office@mclellanfunerals.co.uk